Privacy Policy

2. Information We Collect

We collect the information you provide directly, the content you choose to upload, and service records created while you use Sorvex. That can include profile details, posts, reports, and other safety records, media uploads, translation inputs, purchase records, and support requests.

• Profile details and account preferences.
• Photos, captions, translation text, and other uploaded content.
• Purchase, billing, support, moderation, and safety request records.

3. How We Use Information

We use collected information to operate Sorvex, display community content, provide profile and publishing features, process support requests, review safety reports, and improve product quality. We also use relevant records to prevent abuse, enforce community rules, and respond to legal obligations.

4. Image and Media Access

When you choose to capture or upload photos, the app requests camera or photo library access so it can collect, display, and process the media you selected. We use that media to support your profile, publishing flow, moderation, and any feature you asked us to complete. If a selected image includes a person, it may also contain visible facial features, expressions, clothing, background, and other visual characteristics present in the photo. We use that image content only to provide the feature you requested and not for identity verification, face recognition, or biometric profiling.

5. Audio Processing

If microphone access is requested by the app, it is requested only after a user-initiated action that needs audio input and only for the duration needed to handle that request. Microphone-related data is not used for AI Preview, identity verification, or unrelated background collection.

6. Location Features

When you choose to attach a place or use map-based tools, we collect location information needed to show nearby places, confirm your chosen location, and display that place with your content if you decide to share it.

7. AI and Assisted Processing

Some features in Sorvex use AI, assistant, or inference services. Prompt text, messages, images, audio, and other submitted input may be sent to Alibaba Cloud DashScope (dashscope.aliyuncs.com). We only send that content after you choose to submit it, request the feature, or confirm the relevant consent step. We collect this information from your direct input and use it only to provide the requested result, such as translation, assisted output, or generated content. If you choose to submit an image to an AI-assisted feature, that image may include visible facial features, expressions, clothing, background, and other visual characteristics present in the photo. We do not use submitted images for identity verification, face recognition, or biometric profiling. Third-party recipients are contractually required to provide equivalent protection or the same level of protection for the data they receive.

8. Community, Safety, and User Content

When you create posts, profile content, comments, reports, or other community activity, we collect, process, store, display, share, and moderate that user content as needed to operate the service. We may review content and account behavior to investigate reports, enforce rules, and keep the community safer. We aim to review objectionable-content and harassment reports within 24 hours, although some cases may require additional investigation time. We may remove content, restrict visibility, or suspend accounts when necessary to enforce service rules and address safety concerns.

9. Tracking, Analytics, and Advertising

If tracking-related permissions are available, we may use tracking, analytics, and advertising measurement signals to understand campaign performance, detect abuse, and improve service delivery.

10. Sharing and Service Providers

We may share information with hosting providers, infrastructure partners, customer support tools, payment processors, moderation or security vendors, translation providers, map providers, and other service providers that help us operate the app. Those providers may only use the data for the services they perform for us.

11. Data Retention

We retain information for as long as it is needed to provide the service, maintain account history, resolve disputes, meet legal obligations, enforce agreements, and protect the community. Reported user content, related account information, and moderation records may be retained for at least the time needed to complete a typical initial 24-hour safety review, and longer when needed to investigate repeat abuse, resolve disputes, or comply with legal obligations.

12. Your Rights and Choices

You can update profile information in the app, change permissions through device settings, and contact support@sorvex.com if you need help with deletion, account access, privacy questions, or other rights requests.

13. Children's Privacy

Sorvex is not directed to children. If you believe a child provided personal information or community content without permission, contact us so we can review the issue and remove the data where appropriate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the policy date and publishing the revised version on this page.

15. Contact

If you have questions about this Privacy Policy, community safety, purchases, or your rights and choices, contact us at support@sorvex.com.